I'm Having Issues With my Wi-Fi

We use a variety of internet suppliers across our various sites. For more information on specific locations, their estimated speeds and how to report issues, please see below.

Please note: If you are having any internet issues, first check the DownDetector website to check the internet status of various websites.

Liverpool

At our Liverpool sites, internet is provided by either Internetty or Fusion Fibre.

If you are having any issues, please report these to the relevant suppliers. Specific information for your building can be found below:

  • The Exchange - (60mb/s)
  • Queensland Place - (100mb/s)
  • Arndale House - (100mb/s)
  • Borden Court - (100mb/s)
  • Artesian - (100mb/s)
  • Norfolk House - (100mb/s)
  • Parliament Place - (100mb/s)
  • One Wolstenholme Square - (70mb/s)
  • The Address - (100mb/s)

Nottingham

At our Nottingham sites, internet is managed by Xenia.

If you are having any issues, please report these at the front desk. Specific information for your building can be found below:

  • Avalon Court - (100mb/s)
  • Minerva House - (100mb/s)

Sheffield

At our Sheffield sites, internet is managed by Xenia.

If you are having any issues, please report these at the front desk. Specific information for your building can be found below:

  • Sovereign & Newbank - (100mb/s)

Newcastle

At our Newcastle sites, internet is managed by Xenia.

If you are having issues, please report these at the front desk. Specific information for your building can be found below:

  • Burgess House - (90mb/s)

Luton

At our Luton sites, internet is provided by Optify.

If you are having issues, please visit the Optify Support Page. Specific information for your building can be found below:

  • Opto Village - (60mb/s)
  • Park House - (100mb/s)
  • Chapel Street - (100mb/s)
  • New Bedford House - (100mb/s)

Check Your Internet Speed

To check your current internet speed, use the Ookla SpeedTest tool.

 

*Please note that all internet speeds given are estimates. Actual speeds may vary depending on device, location, connection and peak times.