How to Contact Us: A Guide for Tenants

How to Reach Us at Urban Evolution

Welcome to Urban Evolution! We are delighted to assist you with any inquiries or concerns you may have as a student or young professional. To ensure seamless communication, we offer multiple channels through which you can reach us. Below, we'll explain how you can contact Urban Evolution via our Chatbot, Contact Us Form, Email, or Social Media.

1. Chatbot: Our user-friendly Chatbot is available 24/7 and is the quickest way to get immediate answers to frequently asked questions or general inquiries. To access the Chatbot, follow these steps:

Visit our website (www.urbanevolutionlettings.co.uk/).
Look for the Chatbot icon on the bottom right corner of the page.
Click on the icon to initiate the conversation with the Chatbot.
Type your question or concern, and the Chatbot will provide you with relevant information.

2. Contact Us Form: If you have specific questions or require personalized assistance, our Contact Us Form is an ideal option. Here's how you can use it:

Go to our website (www.urbanevolutionlettings.co.uk).
Navigate to the "Contact Us" page, located in the top menu or footer of the website.
Fill out the form with your name, email address, phone number, and a detailed description of your inquiry or concern.
Once submitted, our team will respond to your message as soon as possible.

3. Email: For matters that require more detailed discussions or documentation, you can reach us through email. Here's how:

Compose an email with your enquiry.
Address it to the relevant email address
- For Rental Accounts queries: RentalAccounts@theurbanevolution.co.uk
- For Lettings and Property Management Enquiries: Lettings@theurbanevolution.co.uk
Make sure to include relevant details to help us better understand and assist you.
Our team will respond to your email promptly.

4. Social Media: You can also connect with us through various social media platforms. Follow these steps:

Find Urban Evolution on Facebook or Instagram.
Send us a direct message (DM) with your question or concern.
Our social media team will get back to you with the necessary information.

Important Tips

For urgent matters or emergencies related to your tenancy, please use contact the on site facilities management team.
Include your full address in your message so we can locate you on our database and resolve your issue quickly.

Urban Evolution is committed to providing top-notch customer service, and we look forward to helping you have a pleasant and hassle-free experience during your tenancy with us. Whether you have questions about your lease, maintenance requests, or anything else, don't hesitate to contact us through the method that best suits your needs.